Cross-Functional Negotiation: Why Training Should Go Beyond Sales
Sales teams are the obvious candidates for negotiation training because their negotiations are visible and the results are relatively easy to measure. But negotiation happens throughout an organization, often without being recognized as such. Project managers, operations leads, HR managers, and other professionals regularly negotiate over resources, deadlines, scope, priorities, and exceptions, and when those conversations become difficult, the problem is often seen as poor communication rather than a lack of negotiation skills.